01If something's not right
If something's not right, we'll take care of you. Contact us after delivery and we'll sort it out.
02If you changed your mind
You can return a part you no longer want if it is:
- Unused
- Uninstalled
- Unpainted
- In its original packaging
The buyer pays return shipping for change-of-mind returns.
03Damaged, defective or wrong part
If your item arrived damaged, is defective, is not as described, or we sent the wrong part, we pay return shipping and send you a replacement or a full refund, whichever you prefer.
For damage in transit, please send photos within 48 hours of delivery and note any visible damage with the carrier on delivery.
04Parts that cannot be returned
Parts that have been painted, modified, cut or installed cannot be returned, unless they arrived defective.
Please check fitment before paint or installation. We are happy to confirm fitment against your VIN at any time.
05Refunds
Refunds are issued to your original payment method within 3 business days of us receiving the return. Your bank may take a few more days to show it.
06How to start a return
Email onyxspecauto@gmail.com or call (689) 336-5877 with your order number and photos of the part. We reply with return instructions within one business day (Mon–Sat, 9–7 ET).