Questions, answered exactly

Both. Each listing states whether the part is OEM (made by or for the car maker) or aftermarket. If it is not clear for the part you want, ask us before you order and we will confirm it in writing.

The condition is stated on each listing. If a part is used, the listing describes its condition. We can send extra photos on request.

Yes. Send us the car, your VIN and the part you want through Request a Part. We search our suppliers, check the part against your VIN and come back with a price and timing within one business day.

A front-end assembly is the complete front of the car as one unit: bumper cover, grille, sensors and wiring, and the cooling pack (radiator, condenser, fans) on the core support. It bolts on as one piece, instead of buying each part separately.

Use Shop by car to see parts listed for your make, model and year. For an exact answer, send us your VIN: we check fitment against your VIN before anything ships, including sensors, cameras and trim.

No, unless the listing says painted. Parts arrive unpainted or in primer and need paint matching to your colour code before fitting. Your body shop can do this.

It depends on your car's options. Parking sensors, cameras, headlight washers and lights vary by build. Send us your VIN and we confirm what transfers and what is included.

It depends on the order: the part, its availability and your address. We confirm the timing with you after you order. Every order ships with tracking, and the tracking number is emailed when it ships.

Yes. Large items such as bumpers, body kits, front-end assemblies and hoods may ship by freight. We contact you to arrange delivery.

We ship within the United States for now. If you are outside the US, contact us and we will tell you what is possible for your order.

If something's not right, we'll take care of you. If you changed your mind, the part must be unused, uninstalled, unpainted and in its original packaging, and you pay return shipping. If the part is damaged, defective, not as described or the wrong part, we pay return shipping and send a replacement or a full refund.

Note any visible damage with the carrier on delivery, then send us photos within 48 hours of delivery with your order number. We cover return shipping and send a replacement or a full refund.

Checkout accepts major credit and debit cards, Apple Pay, Google Pay and PayPal where available. The total, including shipping, is shown before you pay.

Refunds go to your original payment method within 3 business days of us receiving the return.

We sell parts only. Any qualified body shop or installer can fit them. If you are in or near Orlando, FL, we can recommend shops.

Monday to Saturday, 9:00 AM to 7:00 PM Eastern Time. Closed Sunday.

Call or text (689) 336-5877, or email onyxspecauto@gmail.com. We reply within one business day.